Company Description
Our mission at Ibis Budget Southhampton is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
* Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
Position Overview
* Ensures that guests have a smooth-running stay at the hotel
* Manages and motivates front office teams to provide high-quality services for guests
* Ensures the department meets its quantitative and qualitative targets
* Increases revenue through sales efforts and by managing rooms revenue effectively (Revenue Management)
* Implements brand and Group projects and identity features
Carry out Duty Management shifts accordingly DM ROTA and business needs.
Main Responsibilities
* Develops close relationships with guests throughout their stay with the aim of gaining their loyalty
* Anticipates guests' needs and takes them into consideration
* Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
* Conveys the hotel's image
* Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
* Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
* Anticipates and addresses guest issues, establishing proactive processes to promote guest satisfaction
* Communicates effectively and timely with the General Manager and Executive Committee on matters which require their attention
* Represents the Brand in projecting a credible image to the market, residents and colleagues alike
* Welcomes key residents and patrons personally, and entertains key accounts’ representatives
* Ensures all Marketing and PR Communications materials follow the Brand Marketing guidelines
* Handles all administrative tasks including payroll, filling of hotel documents and procurement
* Delivers food & beverage services in accordance with departmental standards and procedures
* Ensures that all food & beverages are served according to service standards
* Upsells and promotes food and beverage offers at every available opportunity to maximize sales revenue. Cross-sells other dining venues when outlet is full
* Applies necessary precautions regarding the hotel food safety and hygiene standards (HACCP)
* Collects food and beverage supply requisition, ensuring that the stock collected is as per requisition
* Assists the front desk with their operations during peak times or when required
Other Responsibilities
* Maintains complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
* Is well versed in hotel fire & life safety/emergency procedures
Professional techniques / Production
* Ensures that the hotel's pricing policy is correctly applied (price value, start and end of price validity)
* Keeps the database up to date
* Ensures that guest documentation and information is available and up to date
* Ensures that information in the directory and e-directory is clear and up to date
* Draws up the rules and processes governing overbooking and the removal of guests from rooms
* Ensures that internal audit procedures are duly applied
Talent And Culture Responsibilities
* Assists the (Department) Management Team in establishing ongoing On Job Training Programs within the department to meet Brand and Service Standards
* Inducts new staff into the team, department and Hotel in the first week of their employment following guidelines
* Communicates openly with staff ensuring regular briefings occur and all relevant information is passed on
* Ensures strategies and practices are in place to facilitate efficient staffing of the department to achieve financial and service quality targets
* Creates a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
* Implements Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures
* Develops and implements strategies to minimize staff turnover
* Appraises staff performance utilizing the Accor performance review system
* Ensures staff presentation is consistent with Hotel staff handbook; uniforms correctly presented; name badges worn
* Achieves effective communication by briefing and debriefing staff, holding regular departmental meetings and encouraging transparent communication with other departments
* Recruits staff that are technically skilled or have potential to be trained and have a natural inclination towards customer-focused service
* Ensures all staff under direct supervision are managed in accordance with the Relevant Award
* Ensures the employee Department Induction program is completed within 4 weeks
Commercial / Sales
* Sets up the hotel's pricing policy in conjunction with General Manager
* Trains the team to use and apply sales pitches
* Sets the daily occupancy and average room rate targets for the team
* Ensures the brand and/or Group's loyalty programme is promoted to guests
* Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace
Management and administration
* Ensures that invoicing and cash operations procedures are respected
* Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
* Draws up the annual budget for the department, analyses results and implements any corrective actions required
* Manages the department's headcount for optimum efficiency
* Is responsible for the efficient running of the department
Hygiene / Personal safety / Environment
* Ensures the application of hygiene, safety and environment regulations
* Applies and ensures application of the hotel's security regulations
* Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
* Is responsible for the security of people and property in the area under his/her remit
Qualifications
Your experience and skills include:
* 3+ years experience in a 3* hotel operations field is preferred
* Knowledge of the area required
* Pays keen attention to detail
* Outstanding upselling and tech-savvy skills
* Excellent communication & organizational skills
* Motivated & results-oriented team player
* Highly proactive & determined
#J-18808-Ljbffr