Established Travel Company, a leading provider of Destination Management for the UK & Ireland, is seeking a Business Development Manager to grow their market share in North America and for UK inbound Tourism. This B2B role involves dealing with the International Travel Trade to gain their business. Covering a range of inbound travel markets including groups, individuals, incentive travel, luxury travel, and events, this BDM role requires someone with strong North America knowledge, ideally from an inbound tour operator or from a Travel or Hospitality background. You will be proactive and relationship & results-driven. In return, this Destination Management company offers a competitive/negotiable basic salary, plus bonus and extensive benefits (see below). Moreover, career development and the opportunity to work from overseas up to 60 days per year is available. Ideally a hybrid role with Edinburgh, they will also consider fully remote (within the UK) for candidates who are a strong match and can 'hit the ground running'.
JOB DESCRIPTION:
Overseeing the Business Development group functions for the UK for the inbound North America and long-haul markets for ad hoc groups and group series.
Key to this role is ensuring all client requests are responded to in a timely, creative, and professional manner.
Develop and maintain strong relationships with both existing and potential new clients.
Promote new destinations, activities, and experiences, advertising the range of products regularly.
Active hands-on role in business development as well as playing a key role in the development of strategy to grow business for the UK.
Participate in the preparation and costing of group programmes and work with the client to ensure conversion to confirmed business.
Ensure all enquiries are responded to within deadlines and subsequently followed up.
Full utilization of the Tourplan NX system to generate quotations and subsequent follow-up, also ensuring that confirmed proposals are accurately reflected in the system.
Full utilization of the CRM system.
Engage in sales and marketing activities as agreed with the Leisure Groups Director and Sales & Marketing Committee, which could take the form of desk-based virtual activity and on-the-ground live meetings and client visits.
Manage all staff and trainees assigned to the area.
Participate in the UK Management team forums.
Engage in the 24-hour on-call support rota for clients and staff assigned to on-call.
Maintain strong communication with market-based Sales representatives, coordinating follow-up and communication with clients. Some international travel may be required and will be in compliance with the company's Business Travel Policy.
EXPERIENCE REQUIRED:
The successful candidate will have ideally worked within a similar role for a Tour Operator, with good knowledge of the North America and Inbound Market/UK Tourism Industry. Fluency in oral & written English is essential. You will be commercially focused, client-focused, and capable of managing a small team.
THE PACKAGE:
Starting salary is dependent on experience but in the region of £40k - £45k pa plus much more!
Progressive Company
Learning and development opportunities - individual training budget per year
Active Social Committee including free events throughout the year
Deloitte Best Managed company for 15 consecutive years
Hybrid/blended working option available
Employee Assistance Programme - health & wellbeing support
Company bonus scheme
Flexible benefit contribution towards pension or health care plan
Up to 60 days per year remote working abroad
21 days holiday (rising with service), a paid day off on your birthday & an additional paid day off over the Christmas period.
INTERESTED?
Please follow the instructions to apply by attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) if you are not right for this role, or if this role is not right for you, but you are keen to further your career in the Travel Industry! We have a variety of different opportunities, so do submit your CV to us.
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