Job Description
We are inviting applications for Asst Branch Manager for an International Global Bank based in Manchester. This position is to handle day to day branch operations and reporting to the branch Area Bank Manager .\n\nThe Bank has a well-established presence in the UK and the Board and management have developed a clear strategy and identified areas requiring Business Developments and Operations in order to deliver a positive performance for the future.\n\nOvarall Purpose of the Position \n\nThe focus of this role will be to oversee many aspects of a retail; banking environment. General duties include leading the team of banking operations within the branch, monitoring the operations for correct accounting procedures, signing on new clients and helping them through the onboarding process and developing relationships with banking customers..\n\nKey Responsibilities :\n\nTakes joint responsibility with the Area Branch Manager to ensure branch operational excellence.\nActs as Line Manager for all Personal Bankers / Cashiers for operational performance\nManaging client bank accounts, including opening and closing accounts, and overseeing/monitoring customer transactions.\nProcessing deposits, payments, and withdrawals.
Maintaining statistical and financial records.\nAuthorizing and evaluating overdrafts and loans.\nRecommending and explaining banking services and products to clients based on their needs.\nPresenting banking services and products to existing and prospective clients.\nAssisting with customer service and satisfaction & response to customer queries and complaints. Also managing business to ensure that there are no customer detriments and vulnerable customers are treated with care.\nMarketing branches within the community to attract business.\nProviding necessary support to perform the branch expectation.\nPerforming administrative and clerical duties, such as data entry and filling, when necessary.Personal Specifications and Competencies\n\nBasicknowledge of Microsoft packages \nWith excellent planning, and time management skills, it is essential to be able to work quickly and accurately and with the ability to demonstrate an effective and resourceful approach to addressing any issue\nExceptional organisational skills \nStrong attention to detail \nResourceful and purposeful, with initiative, drive and a strong desire to deliver exceptional results\nA team player both internally and externally\nExcellent verbal and written communication skills\nAbility to meet set goals.\nKnowledge of industry rules and regulations.\nResults-driven attitude.\nLeadership skills.\nStrong customer service skills.\nExcellent communication and strong interpersonal skills particularly in a multi-cultural environment.\nOutstanding organisational skills. \n\nSkills, Qualifications and Experience Required\n\n5-10 years of experience in the banking industry\nCustomer service experience is considered an asset\nCompleted post-secondary study (University or College level) in Finance, Business Administration, or related field of study such as Accounting and Finance, Banking and Finance, Business Management/Business studies.\nProven experience as a retail banker or similar role.\nKnowledge of retail banking rules and procedures