Job summary
We are recruiting!
The role: Senior Clinical Secretary
The Department: Gastroenterology
Are you:
Enthusiastic/driven?
Organised?
Positive?
Empathetic?
Reliable?
Solution focussed?
IT literate?
Resilient?
Motivated to support the NHS?
Do you have:
Customer service experience?
Team leading/supervisory experience?
A good work ethic?
A team work ethos?
A "can do" attitude
Initiative?
A passion to improve patient experience?
A sense of accountability?
This role is pivotal to the success of the department. Working closely with clinicians and management, you will use your skills to examine current working practices, to achieve efficiencies across the department, by leading, motivating and supporting the administration team in order to make a positive contribution to the patient experience. If you enjoy variety in your work, have the resilience to work under pressure at times and you can answer "yes" to the above then we want to hear from you.
Main duties of the job
The successful candidate will need to deal with patients, clinicians and other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team and the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal and written skills and have a "can do" attitude.
You will have a good level of IT literacy as you will be using multiple software packages.
This role will keep you both challenged and busy as you work closely with colleagues to support the clinical team of Consultants, junior doctors and specialist nurses.
Potential applicants should ensure they evidence the skills listed above in their application.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Job description
Job responsibilities
Still not sure? Contact Bobby Rawlinson by emailing to answer any queries you may have
Please note: This advert may close early if a high volume of applications are received
Person Specification
Qualifications
Essential
1. Evidence of good general education to GCSE Grade c or above, including maths and English
2. IT training on office software packages.
3. NVQ4 Business & Administration or equivalent
Experience
Essential
4. Experience of supervision / managing staff
5. Previous experience of training staff
6. Proficient in using patient record systems
Desirable
7. Understanding/Experience of HR processes
Skills
Essential
8. Competency with Microsoft Office and other IT software. Ability to adapt to use new IT packages and programmes
9. Excellent typing, word processing and audio typing skills.
10. Excellent communication skills, both written and verbal, to communicate with, co-ordinate and liaise with a multidisciplinary team