Hours: 47.5 hours per week, including Saturday mornings on a rota basis
Salary: Competitive and with a bonus and OTE scheme in place
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus schemes: Customer satisfaction and team performance bonus schemes
Who we are
Marshall Motor Group was established in 1909 and is now the UK's 7th largest motor retail group. We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.
Our vision is to be the UK’s premier automotive retail group, creating a people-centric culture and delivering retailing excellence.
The role
We are currently recruiting for a Service Reception Manager to join our Nissan store in Reading. This role offers the opportunity to use your leadership skills to drive performance on our service reception.
What will I do on a daily basis?
* Provide day-to-day guidance and direction to a team of Service Advisors
* Ensure the highest level of customer care and satisfaction are delivered at all times
* Identify areas of improvement for the service reception department to enhance performance and customer satisfaction
* Plan ahead and manage time effectively to ensure all tasks are achieved
* Develop and maintain professional working relationships with all customers, colleagues, suppliers, and external representatives
What experience do I need?
* Experience in a similar role within a vehicle dealership is preferred
* Ability to remain professional, calm, and positive at all times
* Proactive mindset with outstanding organization and time management skills
* Ability to work to deadlines
If you would like to know more about this opportunity at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees without discrimination.
Seniority level
Associate
Employment type
Full-time
Job function
Management
Industries
Retail Motor Vehicles
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