We are looking for Tenancy Administrator to join the growing Tenancy team. About the role: As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to: Responsible for overseeing a shared portfolio with the team Confirming landlord and tenant’s wishes regarding the return of security deposits Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections Having a competent understanding of lettings legislations to help and support where necessary Handling queries from landlords and tenants on a daily basis. Maintaining communication with Landlords and tenants through the duration of the tenancy Authorising contractors invoices Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place Confirming the termination of tenancies and ensuring that tenancies are closed down effectively We’re not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile