Temporary Administrator
The Temporary Administrator acts as a key liaison between clients, creditors, and internal teams, ensuring timely and accurate resolution of tasks and queries via various communication channels. The role is based in a high-volume, process-driven environment requiring excellent attention to detail, communication skills, and system navigation.
Job Details:
* Location: Leeds City Centre
* Day Pay Rate: £13 per hour
* Job Type: Temporary
Duties and Responsibilities:
* Admin focused role
* Investigate discrepancies in client data or task flow.
* Take appropriate action or escalate to the correct team.
* Accurately update CRM and internal systems (Including Excel) with client and creditor data and information. Handling of Bank statements and other sensitive financial information.
* Collecting data from clients in relation to their debt, to create an income and expenditure report to create a budget.
* Offer guidance and support to individuals struggling with debt, helping them understand their options and navigate the debt management process.
* Show empathy, compassion and resilience with clients.
* Maintain accurate records of all communications, payments, and other relevant information related to the debt management plan.
* Ensure that all actions are compliant with relevant regulations and guidelines.
Candidate Requirements
* Prior experience in a high-volume, client-facing environment (essential)
* Previous work in a regulated or compliance-focused setting (desirable).
* Familiarity with Microsoft Office applications, including Word, Excel, Outlook, and Teams (essential).
* Experience navigating multiple systems simultaneously (essential).
* Strong written and verbal communication.
* Attention to detail and accuracy.
* Able to work under pressure and manage strict deadlines.
* Problem-solving and initiative when facing unexpected issues.
* Ability to work independently and collaboratively.
* Professional, empathetic, and client-focused manner.
* Able to prioritise and adapt to changing workload demands