Braintree, Essex Ref: VA2681 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression At Steer Automotive Group, we pride ourselves on delivering excellence, integrity, and innovation in everything we do. As we continue to grow, we're looking for a Customer Service Advisor to join our team at our Braintree site. The Role: As a Customer Service Advisor, you’ll be the first point of contact for our customers, ensuring a smooth and professional experience throughout the repair process. Your key responsibilities will include: Handling customer queries, bookings, and updates professionally Providing clear communication between customers and the workshop team Managing repair progress and liaising with insurance companies Ensuring customer satisfaction by delivering outstanding service What We’re Looking For: Experience in a customer service role, preferably within the automotive or insurance industry Strong communication and organisational skills Ability to work in a fast-paced environment and multitask effectively A customer-first approach with a proactive attitude Join us and be part of the UK’s fastest-growing automotive repair group Apply today