Veterinary Receptionist - Riversbrook Veterinary Group
Practice Site:
1. Riversbrook Vets (Cliff Lane)
Riversbrook Vets (Cliff Lane)
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Riversbrook Veterinary Group!
Location: Based at Cliff Lane but with possible sickness/holiday cover at either site.
Hours: 26 hours per week
1 in 6 Saturdays (incorporated into the weekly hours).
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:
About the role:
Day-to-day duties of the role will include:
2. Answering phones and booking appointments
3. Responding to queries via phone, in person and email
4. Registering new clients
5. Completing insurance claim requests
6. Handling medications
7. Taking payments
8. And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
9. Previous Receptionist experience is essential, veterinary experience is a plus!
10. Resilient with the ability to cope with potentially distressing and emotional situations
11. An excellent communicator with strong empathy
12. Excellent customer service skills and experience in dealing with members of the public
13. A positive attitude and excellent teamwork skills
14. Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so