Summary
This is a customer-facing role with responsibility for providing the administrative support needed to secure successful property sales. You'll also learn how to value properties, prepare particulars, negotiate sales and conduct viewings.
Wage
£15,998.45 a year
Training course
Junior estate agent (level 2)
Hours
Monday - Friday, 8.45am - 5.30pm, plus alternate Saturdays, 8.45am - 1.00pm.
40 hours 45 minutes a week
Possible start date
Tuesday 1 July
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Prepare particulars using MS Publisher
* Liase with vendors and prospective purchasers using telephone and emails
* Arrange and conduct viewings
Where you’ll work
44 High Street
Burnham on Sea
Somerset
TA8 1AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION
Your training course
Junior estate agent (level 2)
Equal to GCSE
Course contents
* To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
* To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
* To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
* Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
* Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
* Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
* To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
* To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
* Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
* Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).
Your training plan
* Junior Estate Agent Level 2 Apprenticehip Standard
* Functional skills in maths and English if required
* Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 5+)
Desirable qualifications
GCSE or equivalent in:
* Maths (grade 5+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Administrative skills
* Team working
* Initiative
Other requirements
You must have a full UK driving licence and have daily access to a car.