Job Description Do you like understanding people and creating great experiences for them? Can you find potential for improvement in situations? Could you help us develop robust and resilient support processes? We're looking for someone to take on a Technical Service Delivery Manager role, to deliver a market leading customer experience for our ingenious products and platforms. You will help us build and scale our service management offering ensuring that we continue to delight our customers across multiple products and platforms in a diverse set of industries. As a growing team, communication and sharing across the group is important for us and collaboration across the full team (sales, operations, and engineering) is very common. We want your expertise to deliver a leading customer experience as we accelerate our growth. You will potentially work on platforms that form part of critical national infrastructure. The individuals we seek will be an expert in technical delivery management and operational processes. You are likely to operate in a multi-supplier environment, often dealing with a wide variety of stakeholders, therefore your need to be an excellent communicator, both written and verbal. Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance. We are currently operating a discretionary hybrid working model which is designed to help you plan your work and your life. We want our people to come into the office at least two days a week.