Liverpool University Hospitals NHS Foundation Trust
Flexible contact hours worked between Monday - Friday 08:00 - 20:00
An exciting opportunity has arisen in the Radiology department for Higher Appointments Clerks.
We are currently seeking keen, enthusiastic, self-motivated and highly organised individuals with excellent communication skills to join our current team of Appointment staff.
The successful post holders will work as part of the administration team, providing a friendly and efficient clerical service. It is essential that applicants are able to prioritise work, handle difficult situations, have a flexible approach to working, work as part of a team, and have experience in working in the NHS.
**Previous applicants need not apply**
Main duties of the job
The post holder will demonstrate excellent communication, operational and interpersonal skills. They will be responsible for processing radiology scan requests, prioritising work, monitoring breach dates correctly and booking complex procedures for imaging in line with DM01 Diagnostic, 18-week referral to treatment and cancer targets.
The post holder will work closely with clinicians, clinical leads, and managers to ensure the delivery of the diagnostic pathways.
The post holder will be multi-skilled, have a good working knowledge of diagnostic appointment booking templates, capacity, and demand.
Job responsibilities
* To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.
* To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the Radiology information system (RIS).
* To ensure that Radiologists, Radiographers, and nursing teams are fully informed of planned patient procedures and that patient information and medical alerts are adequately displayed.
* Organisation of admission for specialised imaging examinations by liaising with day case ward staff.
* To co-ordinate changes to established plans arising from cancellations or deferments of admission by patients and to ensure medical, day case ward and radiography staff are aware of these changes.
* Demonstrate specialised knowledge of imaging investigations and how they are performed and confidently provide appropriate information to patients regarding various medications that need to be adjusted prior to examinations in line with protocols.
* To ensure distribution of written information/documentation and the necessary Medical Diagnostic Agents to patients and ensure that this is recorded accurately on the Radiology information system.
* Communicate changes to appointments to patients over the telephone often at short notice.
* To assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives.
* Liaise with clinical and non-clinical teams across the Trust and external organisations including over the telephone and via email.
* To manage and monitor the radiology waiting lists for all modalities in line with imaging pathways and highlighting any breaches to the appropriate line manager.
* Follow the policy for patients who do not attend (DNA) their appointment.
* To produce and maintain daily appointment schedules and to cancel and rearrange appointment sessions/lists as necessary.
* To supervise other administrative staff when indicated by the appointments Co-ordinator on an ad hoc basis.
* Understand the vetting prioritisation coding and be responsible for recognising and bringing any urgent requests for patients' examinations immediately to the attention of Radiologists/Radiographers.
* Responsible for prioritising own workload in an environment where the arrangement of urgent appointments requiring patient preparation, or the rescheduling of appointments may be required interrupting established plans.
* The coordination of suitable interpreting arrangements when required.
* To apply good housekeeping practices ensuring the non-wastage of non-clinical consumables and to inform the line manager of the necessity to replace low stock levels.
* To assist in the arrangement of appointments for patients participating in various clinical trials.
* Co-operate in the development and implementation of directorate policies (ISO Documentation).
* To participate in the retrieval of information at the direction of the senior managers for audit and research purposes.
* Be able to accurately follow departmental policy with recording of results for clinical staff to check prior to the examination.
* Create appointments as directed by radiologist reports.
* Notify clinicians if a patient does not attend or has been rejected by a radiologist.
* Must be aware of the importance of deadlines and be able to plan and structure their own working practices to achieve these.
* Must be able to concentrate through distractions to ensure the accurate recording of patient information on the Radiology Information System.
Person Specification
Qualifications
* NVQ 3 Customer Care or equivalent.
* Possession of full NVQ 3 Customer Care and experience of implementing such skills in the workplace.
Experience
* Experience of working in an office/multi-disciplinary environment.
Knowledge
* Knowledge of Patient Administration System.
Skills
* Good communication and interpersonal skills.
* Prioritisation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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