Our client, a national motor retail company, is looking to recruit an enthusiastic, positive, and flexible Service Advisor to act as a valuable interface between the company and its client base.
Reporting directly to the Sales Manager, responsibilities will include:
1. Greeting customers and directing them to available mechanics.
2. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
3. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
4. Answering questions about service outcomes, scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
5. Providing customers with information and advice on warranty protections and potential cost savings.
6. Managing and overseeing the dealership's workflow and schedule.
7. Calling customers to advise them about service changes or car pick-up times.
8. Maintaining positive customer relationships to ensure repeat business.
Previous experience in a client-focused environment and a background in motor retail would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work, and have good interpersonal skills with an excellent telephone manner. Excellent IT skills and experience with a CRM system and/or Kerridge would be beneficial but not essential, as full training can be given.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment, together with a competitive salary and benefits package, and fantastic career progression.
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