Job summary We are a very busy GP Surgery with 10500 patients we are open Mon-Fri 0800-1830 and some Saturdays. We have a very low staff turnover and this position is to replace Retirment. We offer a competitive hourly rate and also six weeks annual holiday plus Bank Holidays. Main duties of the job Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Process patient requests for appointments Process repeat prescription requests Initiate contact with and respond to requests from patients, team members and external agencies About us We are a busy friendly GP Surgery, we are based in the town centre of Staffordnext to the town park, with plenty of transport links. We have three Partners and three salaried GPs and many other various clinicians and ARRs staff as well as an Admin Team. Date posted 13 March 2025 Pay scheme Other Salary Depending on experience NHS Patient available Contract Permanent Working pattern Part-time Reference number A0727-25-0000 Job locations Water Street Stafford ST16 2AG Job description Job responsibilities The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Process repeat prescription requests e. Initiate contact with and respond to requests from patients, team members and external agencies f. Enter read/SNOMED CT code data g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into the patients healthcare records as necessary j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and noticeboards o. Support all clinical staff with general tasks as requested p. Undertake all mandatory training and induction programmes q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed r. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care In addition to the primary responsibilities, the receptionist/care navigator may be requested to: a. Participate in practice audit as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Action incoming emails when necessary d. Scan patient-related documentation and attach scanned documents to patients healthcare records e. Complete opening and closing procedures in accordance with the duty rota f. As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently g. Order and monitor stationery supplies Job description Job responsibilities The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Process repeat prescription requests e. Initiate contact with and respond to requests from patients, team members and external agencies f. Enter read/SNOMED CT code data g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into the patients healthcare records as necessary j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and noticeboards o. Support all clinical staff with general tasks as requested p. Undertake all mandatory training and induction programmes q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed r. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care In addition to the primary responsibilities, the receptionist/care navigator may be requested to: a. Participate in practice audit as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Action incoming emails when necessary d. Scan patient-related documentation and attach scanned documents to patients healthcare records e. Complete opening and closing procedures in accordance with the duty rota f. As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently g. Order and monitor stationery supplies Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Desirable Competent in the use of Office and Outlook EMIS Web Experience Essential Experience of working in a primary care environment Experience of working with the public Experience of working in a healthcare setting Qualifications Essential Educated to GCSE Mathematics & English (C or above) or equivalent Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Desirable Competent in the use of Office and Outlook EMIS Web Experience Essential Experience of working in a primary care environment Experience of working with the public Experience of working in a healthcare setting Qualifications Essential Educated to GCSE Mathematics & English (C or above) or equivalent Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Mill Bank Surgery Address Water Street Stafford ST16 2AG Employer's website https://www.millbanksurgery.nhs.uk/ (Opens in a new tab)