Job Description
About the Role
Psychological Wellbeing Case Manager
Full-time, permanent
Location: Remote (some attendance for training in Tewkesbury may be required)
Salary: £29,500 to £36,500 depending on experience
Essential qualifications: BPS accredited and postgraduate qualification in Low-Intensity Interventions
Job Opportunity
We are looking for Psychological Wellbeing Case Managers to grow our Careline team. As part of our Corporate Health division, the Careline team offer assessments, support and treatment for psychological conditions. You will encounter varied conditions and mental health issues and will use your experience and clinical judgement to decide on the most suitable treatment pathway and forms of support.
Purpose of the role:
1.To conduct initial telephone consultations for employees and dependants who contact the Careline service and make appropriate recommendations for individualised wellbeing support.
2.To support the delivery of a range of stepped care interventions to those with reactive life events and common mental health problems - this will include individual lifestyle promotion, signposting, Guided self-help and Guided on line therapy (Silvercloud)
Key Responsibilities:
* Establish the current reason for ill health and identify any underlying cause or contributory risk factors: personal and occupational
* To effectively communicate to the employee or dependant, the multifactorial issues associated with the current episode of ill health and how they can personally address the risk factors within their locus of control
* Provide guided self-help via telephone / video conferencing & act as a supporter on Silvercloud, both within service guidelines
* To effectively identify and appropriately escalate any safeguarding issues to line manager or other senior manager
* Liaise with the supervisor / team manager with regard to ethical or operational issues
* Communicate in a non-discriminatory manner, respecting the variety of beliefs and cultural practices of individuals and groups.
* Support Case Managers with referrals for treatment
Essential Skills
Skills, knowledge and expertise:
* Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls
* Ability to form positive supportive relationships with employees and dependants whilst maintaining appropriate professional boundaries
* Demonstrate a working understanding of anxiety and depression and how it may present in the workplace and the impact of ill health on an individual's ability to work
* Demonstrate comprehensive risk assessment skills for employees who present with risk, as per risk policy and respond to this in a timely way in line with service guidelines.
* Manage workload activities effectively to meet objectives, customer deadlines and service standards 6. Knowledge of clinical and non-clinical care pathways
* Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers occupational health and legal principles
* Solution focused and motivational interviewing techniques are also a valuable skill for this role to effectively manage an integrated health approach to the prevention and management of workplace ill health/injury
Qualifications and Experience:
* Psychological Wellbeing Practitioner, Registered Mental Health Nurse, Counsellor or other appropriately qualified mental health professional with basis for membership with one of the following professional bodies or equivalent (student or associate membership also acceptable): British Psychological Society, British Association of Cognitive & Behavioural Psychotherapies, Nursing & Midwifery Council, British Association for Counselling & Psychotherapy
* OR, Psychology degree with graduate basis for registration with BPS AND evidence of working with people who have experience of mental health problems
* Proficient with MS Office products, including Word and Powerpoint.
Desirable:
* IAPT experience / Postgraduate Certificate in Low Intensity Interventions
* Experience of providing low intensity interventions for common mental health problems
About Company
* HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.
Benefits
* 25 days annual leave
* Your birthday off
* 6% company pension contribution
* Bike to Work Scheme
* Medicash Health plan
* Enhanced Maternity/Paternity/Adoption and Shared Parental leave
* 2 voluntary days per year
* Long Service Awards
* Employee Wellbeing Seminars
* CPD opportunities
* Professional memberships paid for (role dependent)
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