About the Company Established in 2011 Fourteen IP Communications is one of the leading global providers of specialist voice and data solutions to the Hospitality Industry. We are a people centric company who are proudly accredited by Investors in People. We believe that people are at the heart of everything we do and treat our colleagues, customers, and partners like family. At Fourteen IP we are passionate about our Innovation and communication we continuously strive to develop new ideas and solutions that will benefit our customer and our people, it is our vision to create the most innovative solutions for the hospitality industry, enabled by people and power by AI and data intelligence. If you are looking to take the next step in your career, working in an environment that will allow you to both develop and challenge yourself then this the role for you. The successful candidate will become an integral part of the business, helping to deliver exceptional levels of customer service and innovation. Job Purpose The Fourteen IP Communications Ltd Conversational AI Technician is responsible for the development, production, testing and support of AI based implementations such as Evolution Virtual Agent - EVA. In addition, the role also includes development, configuration and support of 3rd party integrations and APIs. Main Duties & Responsibilities Build and support of conversational AI voice and chat bots Provide support to AI developers, AI Support/Project management and technical support to other internal teams Assist with testing, configuration and documentation of technical solutions Make recommendations for enhancements as needed to enhance customer experience Maintain AI solution after care Assist with project planning and customer delivery Develop and integrate conversational AI solution and APIs with 3 rd party systems Develop voice and chat bot development processes, good practices & procedures Set design guidelines, best practices, and standards Apply concepts and good practices related to Natural language Integrate conversational AI solution with SIP telephony systems Person Specification Essential Experience and Skills Required for Post: An analytical mind with excellent problem-solving and troubleshooting skills Educational background in computer science, mathematics, computational linguistics, or similar field Strong written and oral communication skills Strong collaboration skills to work with various stakeholders of different skill sets Strong drive and work ethic and a keenness to learn Excellent organisational skills Dynamic and able to multi-task and prioritise workload Experienced with Python programming language Familiar with JSON file architecture Experienced with Databases Experience and Skills Preferred for Post: Experience with automation and integration with third-party apps and APIs Understanding of conversational voice and chatbot architecture Knowledge of chatbot platforms and some working experience in the development of chatbot's, voicebots or NLP technologies Experience with Generative AI Experience with Cisco Broadworks Cloud Platform Fluent in multiple spoken languages ADZN1_UKTJ