Rolling recruitment Hybrid: Home and Westminster, London office
Full time, permanent role
Salary starting £38,000+ DOE
We’re looking for a highly capable, motivated and public service orientated Client Services Manager, with experience working in the public sector or with a proven track record in a similar or related sector. We need someone who has the passion and drive to make a significant contribution to our continued growth and to the lives of people on the lowest incomes.
You will report directly to the Service Manager of Client Services as a core member of our expanding Growth team. You’ll own the client management role from start to finish, ensuring that we deliver excellent services to our clients.
You will operate at various levels within our client base and must therefore be able to influence at the highest level and build senior relationships quickly. You will work alongside our vibrant team of social policy experts, software technicians and data analysts to provide outstanding service and product delivery, leaving clients delighted.
Your main focus will be to promote our consultancy and software products to contribute to the sales and renewal targets. You will build relationships with decision makers, deliver and oversee the successful use of our LIFT platform, ensuring our clients are able to turn insight into impact.
You’ll be recognised as a trusted advisor by our clients and your work will deepen our relationships with clients and secure repeat business with identifiable opportunities in local and central government.
The position is offered as a permanent contract subject to a six month probationary period.
How to apply:
Please send your CV with a cover letter that clearly outlines your suitability and your interest in the post to [email address] as soon as possible. The role will close when filled.
Make a change for good. Join our team!
Based in the heart of Westminster, our nimble size and impressive growth mean real opportunities for you to build your career in a friendly and supportive environment. Policy in Practice can give you autonomy to lead our work, immediate recognition of your efforts and the opportunity for rapid progression. With us, you’ll take part in a wide variety of work. From developing digital tools and communicating with impact to contributing to national policy debates and meeting MPs, at Policy in Practice you’ll be supported to follow your interests.
We thrive because our team has a wide variety of backgrounds.
A passion for tackling poverty, helping people and supporting those on the frontline is most highly valued. You can directly help to better serve the communities we work with.
We are proud to be an Equal Opportunities Employer.
* Hybrid office / home-based working
* A close-knit, supportive team environment
* Lovely office in prime Westminster location
* Opportunities for flexible working arrangements
* Opportunities to attend industry conferences, travel and training events
* Opportunities to grow your profile by speaking on behalf of the company
* Great Christmas parties and away days, regular in-person social events
Come and join us if you’re ready to challenge yourself and make a positive difference in society. Our fun, friendly and diverse team is waiting for you.
GET IN TOUCH
Join our talent pool:
We’re always looking for people who are hungry to drive change and make a difference. The compelling work we do, together with the benefits we give and the career prospects we offer, make Policy in Practice a great place to work for those recently leaving education and those with more experience.
If you are currently in a permanent role or contract but want to be considered for future roles please send your CV and cover letter to [email address] to join our talent pool. We’re growing fast and are keen to speak to you if you’re looking for a new role, either now or in the future.
By default our roles are hybrid based, at home and at our lovely head office in Westminster. Remote working is also possible. Unless otherwise stated, roles are full-time and permanent.
How to apply:
Please send your CV with a cover letter that clearly outlines your suitability and your field of interest to [email address]. In the subject line of your email please enter Talent pool application.
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