Internal vacancy The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time. If this position is not filled internally it may be re-advertised openly. LI-DNI About us Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. Our vision is to save every one. To help us raise vital income, we’re looking for a Retail Content Manager to support all aspects of trading, delivering marketing content and campaigns to customers across all channels, including shops and branches, alongside supporting acquisition plans to drive traffic, conversion and sales online. As the charity enters its third century of lifesaving, this is an exciting time to join a passionate team of retail professionals, who are dedicated to delivering an engaging retail experience for RNLI customers and supporters. About the role The Retail Content Manager supports trading and delivery of marketing content and creative assets across all retail channels, to include the RNLI Shop ecommerce platform (Shopify), email, paid search and social, catalogue and rollout of collateral to shops and branches. The role leads on planning activity in-line with product launch for key trading periods, maximising opportunities across fundraising to drive traffic and conversions, working closely with retail and marketing teams to integrate storytelling and creative for Shop campaigns and help develop the customer and supporter journey. Managing a team of three across email, ecommerce and product management, the role is fully supported to deliver timely set-up and deployment of products, campaign pages and collections for online and digital channels, ensuring content is fully optimised for search, user experience and optimising conversions. The Retail Content Manager works closely with retail and marketing teams, internal stakeholders and external agencies to maximise output against budget and optimise sales turnover and customer engagement across all platforms. This role reports directly to the Creative Retail Manager and will be required to deputise when necessary. Some of the benefits Flexible working (ideally in the Poole office minimum one day per week) 26 days’ annual leave plus Bank Holidays Outstanding pension scheme (contributions of up to 16% of basic salary) Life assurance Health and dental cash plan About you Experience required Proven retail experience, ideally across multiple categories. Experience of managing multiple internal and external stakeholder relationships. The ability to work cross-departmentally as part of a multi-functional team is essential. Working knowledge of Shopify platform would also be beneficial. Suitable for someone who Displays excellent communication skills with a positive approach to collaboration across functions. Can set the critical path and develop project plans, managing them to delivery - on time and within budget. Understands the full product lifecycle and uses analytical skills to translate data into tangible actions that inform strategy for retail. To be considered for the role you will need: Demonstrable experience of managing creative content and assets for product and marketing campaigns, from briefing to delivery across internal and external teams and suppliers Comfortable with following processes, making recommendations and prioritising workload to meet multiple deadlines is a must Understanding and experience of using a content management system to manage, maintain and review live product and sales data, with the analytical skills to translate data into tangible actions and insights that will inform future content strategy Proven management experience with the skills to foster collaborative working across functions The ability to work cross-departmentally and manage key stakeholders is essential We are looking for a Retail Content Manager that is highly motivated, with excellent attention to detail and who enjoys the challenge of developing creative content to support delivery of product launches and marketing campaigns that engage customers and supporters in shops and online. If you would like to be part of a retail team where 100% of profit helps save lives at sea, this could be the role for you. Please apply via the button shown. Safeguarding The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process). Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.