Purpose of the Role
The Senior Occupier Facilities Manager (SOFM) will manage a team of Facilities Managers and act as the Client Relationship Manager for key client instructions. The SOFM will ensure operational excellence, compliance with legal and statutory requirements, and uphold high service standards across all managed properties. This role includes oversight of health and safety, risk management, budget control, and service delivery while fostering team development and leading business development initiatives.
Key Responsibilities
Team Management and Leadership
* Manage and mentor a team of Occupier Facilities Managers (OFMs), and FM Apprentices, ensuring their development, performance, and progression through regular reviews and training plans.
* Act as a mentor to FM Apprentices, ensuring that their development and progression are managed effectively to foster career growth.
* Oversee all site personnel within the allocated portfolio, addressing performance, conduct, and workload issues, and conducting annual appraisals and six-monthly reviews in line with Savills policies.
Client Relationship Management (CRM)
1. Act as the primary Client Relationship Manager for key client instructions, ensuring the highest standards of service delivery.
2. Visit each client on a quarterly basis, or as often as the management contract dicta...