Band 4 Waiting List Coordinator - Admissions
Please do not re-apply for this role if you have previously applied within the last 6 months.
Main duties of the job
This is an exciting time to be working at the Royal Free London NHS Foundation Trust, one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm, and Royal Free.
We are looking for Waiting List Coordinators to support the central admissions service at the Enfield Civic Centre.
Please note currently these posts require some level of shift work; for more details please contact the department.
This job role is full time, Monday - Friday. All applications that do not have full details will be disregarded. Previous applicants need not apply.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies, and carry out more than 17 million tests.
Our size, scale, and influence offer you unrivalled career opportunities and a forward-thinking approach to working that accommodates your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top.
Job responsibilities
Please refer to the attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
* Demonstrable ability to meet the Trust Values
Education & Qualifications
* Educated to GCSE level, NVQ level 4 or equivalent
* Good standard of written and spoken English
* Effective numerical skills
* AMSPAR medical knowledge
Experience
* Substantial experience of dealing with the public
* Substantial experience in a customer service environment
* Experience of handling difficult or pressurised situations
* Understanding of the requirements regarding patient confidentiality
* Substantial experience in a similar role within an admissions office in the NHS
* In-depth knowledge of NHS PAS or similar administration system
* Good understanding of wider NHS relationships between GPs and acute hospitals
* Understanding of best practice in customer service environments
Skills and aptitudes
* Good working knowledge of IT applications (Word, Excel, E-Mail)
* Strong communication skills (written and oral)
* Strong interpersonal and diplomacy skills
* Ability to deal with and manage conflict
* High level organizational skills and ability to manage workload
* Analytical ability for the production and interpretation of reports
* An ability to support service development and improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£31,081 to £33,665 a year per annum inclusive of HCAS.
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