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Customer Service Administrator, Barton-upon-Humber
Location: Barton-upon-Humber, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
409f6d98eeee
Job Views:
101
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
About The Role
Your main day to day duties will include:
1. Manage and handle installers invoices following compliance checks, along with any queries.
2. Manage ad-hoc duties to support customer service where required.
3. Review installers early payment requests and process where applicable.
4. Handle internal and external reporting queries through various channels of communication.
5. Deliver exceptional levels of service to both internal stakeholders and external customers.
6. Achieve department targets and expectations in line with agreed SLAs.
7. Work as a team/individual to achieve weekly targets and execute resolutions where possible.
8. Support with reporting to highlight trends or concerns.
9. Offer problem-solving solutions and follow up with stakeholders/departments with a ‘can do attitude’.
10. Accurately record information at all stages of the reporting reviews to ensure records are up to date.
11. Identify and report on any processes that result in a poor customer experience.
12. Ensure all administrative tasks are completed on time and to an exceptional standard.
13. Accurately log feedback reviewed from the Field Team and report them to Key Stakeholders.
14. Perform admin tasks such as accurate reporting, record keeping, file maintenance, and data entry.
15. Assist with the Installation Coordinator's role when needed.
What Wren offers:
1. Free healthcare package helping you get the care you need, when you need it!
2. Free access to our state-of-the-art on-site gym, open 24/7.
3. Enjoy subsidized meals in our two fantastic restaurants.
4. Free on-site parking.
5. Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers.
6. Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral.
7. Free refreshments brought directly to your desk throughout the day.
8. Free annual eye tests as well as a contribution to new glasses.
9. Free uniform included that you can also claim under the HMRC allowance.
About You
Desired skills and knowledge:
1. GCSE level C or above in English and Maths.
2. Strong communication skills - both written and verbal.
3. Good IT skills.
4. Customer Service experience.
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