The main responsibilities of this role are: Booking assessment appointments with patients by telephone and/or letter. Ensuring assessment appointments are notified to relevant clinicians and appear on their Outlook calendars, as well as on the Trust's patient administration system. Sending out pre-approved letters to patients and GPs. Uploading documents to the patient administration system. Answering and transferring telephone calls. Taking comprehensive messages and relaying them as appropriate. Welcoming patients, visitors and carers to sites. Opening and directing incoming post. Booking rooms for outpatient appointments and meetings. Supporting the preparation of outpatient clinic sheets. Photocopying and collating. You will be working closely with the Referrals Administration Co-ordinator, reception and telephony staff, as well as the wider admin team where necessary. You will require excellent interpersonal skills for effective communication with service users and the wider clinical team, which consists of Consultant Psychiatrists, nurses, psychologists, managers, mental health practitioners and support workers. Excellent keyboard skills are required and knowledge of Microsoft Word. This is a full time role, 37.5 hours per week, Monday to Friday, 9am to 5pm. Please read generic Job Description and Person Specification for more details. For any questions, please contact Nina McLagan, Admin Team Leader (see contact details below).