Patient Safety Insight Senior Administrator
Band 4
Main area: Patient Safety - Trust Services Division
Grade: Band 4
Contract: Fixed term: 9 months (Maternity cover)
Hours: Part time - 30 hours per week (pa pro rata)
Job ref: 387-TS-6922-IB
Site: Bristol Royal Infirmary
Town: Bristol
Salary: £26,530 - £29,114 pa pro rata
Salary period: Yearly
Closing: 12/11/2024 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
We are looking for a dynamic and adaptable administrator (30 hours per week) to provide maternity leave cover for a period of 9 months in our corporate Patient Safety Team at University Hospitals Bristol & Weston NHS Foundation Trust. This temporary post would be suitable for an individual looking to gain experience working in an acute NHS Trust Patient Safety Team and we will provide learning opportunities for the successful candidate to develop their skills that will be transferable to many other roles in the NHS.
This is a key role providing administrative support for our small friendly Trust Patient Safety Insight Team. Excellent IT and communication skills to support the corporate patient safety team are essential.
Main duties of the job
This is an essential role within our Trust Headquarters based team where you will be the first contact required to demonstrate sensitive engagement and communication skills with people affected by patient safety incidents.
You will need to be meticulous and detailed in your approach to your work. A key requirement is that you can demonstrate good planning and organisational skills to ensure timely and smooth running of the team, so that it can be effective in performing its essential role in the organisation.
The post holder will be required to work on site in central Bristol. There may be occasional travel to other hospital sites to support investigators in their work.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Significant experience of managing a complex and varied workload
* Extensive experience in dealing with highly sensitive enquiries and information made by colleagues, patients and their families both on the telephone and in person, demonstrating at all times a compassionate and supportive approach
* Experience of working in a role with a focus on good record keeping where a high level of attention to detail was required
* Previous NHS experience
* Understanding and use of specialist medical terminology
* Knowledge of NHS policies and/or procedures
Skills and Abilities
* Excellent IT skills in Microsoft Word, Outlook E-mail, PowerPoint, SharePoint and Excel, including use of electronic diary
* High level of accuracy and attention to detail in producing, formatting and proof-reading complex investigation reports suitable for a wide range of audiences including the public, patients and families
* Effective organisational skills and ability to plan and co-ordinate activities and make arrangements to support patient safety investigations
* Ability to develop good working relationships with a wide range of staff, patients, families
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work independently, manage own workload and work as part of a team
* Ability to take and produce notes of meetings including those with patients and families
* Ability to use virtual platforms for meetings, workshops, etc including more advanced functions such as breakout rooms, whiteboards
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
* Qualified in word processing or audio typing (or equivalent)
* Educated to A level in English language or equivalent
* To work in accordance with the Trust’s values
* Highly developed understanding of need for confidentiality
* Flexibility to adapt approach to ensure accessibility and inclusivity
* Responsive approach to meet the needs of the service
* Empathetic and supportive approach to those affected by incidents
* Personal resilience in response to indirect exposure to sensitive and some distressing situations
* Ability to respond positively to feedback and to adopt a personal continuous learning approach
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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