Out of Hours Service Co-ordinator Join Our Team Our client are looking for a highly organised, customer-focused individual to provide critical support outside of standard working hours. You'll be the first point of contact for high-profile projects nationwide, using remote monitoring technology to ensure rapid response and service excellence. Location: Halesowen Salary: Competitive Contract: Maternity Working Hours: 30 Hours per week, 17:00 to 01:00 or 24:00 to 08:00 What Youll Do: Monitor remote equipment and detect real-time issues Coordinate and dispatch engineers as needed Respond to customer queries via phone and email Maintain accurate call logs and system data Deliver thorough handovers to day teams What Were Looking For: Excellent communication and customer service skills Strong attention to detail and ability to work independently Tech-savvy with good PC and Microsoft Office skills Calm under pressure with a proactive mindset Training provided technical background not required Why Apply: Play a key role in a fast-paced, responsive operations team Build your skills with hands-on tech and customer interaction Join a supportive team with room for growth Apply now to be part of a team that keeps critical services running smoothlyeven when the lights go out