Customer Account Manager
Guarantor My Loan - Norwich, Norfolk
£23K - £28k dependent on experience
Who Are We?
Our Guarantor Loan company (www.guarantormyloan.co.uk) was born in 2014. We have grown and developed into one of the innovative and popular loan lenders in the market. We are currently rated 4.9 out of 5 stars on Trustpilot, which we are very proud of! Our ever-growing team needs more fabulous people to join us in our vibrant city centre office.
We are looking for a phone-based Customer Account Manager to join the team.
Who Are We Looking For?
As with all employers out there, we expect you to be a great communicator, have an eye for detail, be target-driven, customer-focused, professional at all times, and have an engaging telephone manner - that's a given.
That extra factor... We don't just want average people; we want to attract the best people out there to help us grow our business even more. To treat our customers with the care, respect, and consideration they deserve. We want you to grow as a person too and love what you do as much as we do!
So What Will You Be Doing?
* Owning Guarantor My Loan customers from the moment arrears are entered into through to bringing the account up to date.
* Contacting customers to discuss missed payments, including use of outbound calls, letters, emails, and texts.
* Responding to various types of incoming contact including calls, emails, and texts.
* Agreeing specific treatments with customers and guarantors to get the loan payments back up to date.
* Meeting all relevant regulatory requirements.
What We Can Offer You:
* £23K - £27k dependent on experience
* 28 days holiday including bank holidays rising with service up to 33 days.
* Casual dress
* Annual staff parties and events
* Bonus
* Monday to Friday 9am - 6pm
So if you have collection call centre experience or a financial services background and want to work in a fast-paced and fun environment, then we would love to hear from you.
Job Type: Full-time
Pay: £23,000.00-£28,000.00 per year
Additional Pay:
* Bonus scheme
Benefits:
* Casual dress
* On-site parking
* Work from home
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Warm calling: 1 year (required)
Work Location: In person
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