Job Summary
The Women and Child Health division is currently seeking to recruit an experienced full-time (Patient Pathway Coordinator) to join our Children's Directorate. This role is very demanding and the successful applicant will be expected to provide administrative support to a team of clinicians as well as audio typing of medical correspondence and knowledge of paediatric/Neonatal services and its functioning. The successful applicant will be able to provide evidence for experience in dealing with patients via telephone in a professional calm manner in accordance with Trust's PRIDE values, good computer skills and knowledge of patients' administrative system.
Main duties of the job
1. To provide administrative and secretarial support to the Children's directorate clinical team
2. To manage and prioritise a busy workload using a high level of initiative
3. To demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and patients who attend the clinic
About Us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Date posted
22 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,081 to £33,665 a year per annum inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
162-6847-KI-A
Job locations
Queen's Hospital
Rom Valley Way
Romford
RM7 0AG
Job Description
Responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact KeKe Igere, Recruitment Advisor, on 01708 435000 ext. 5208. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
EDUCATION/ QUALIFICATIONS Essential
* Minimum of 5 GCSEs
* Proven experience working in a similar role in a hospital/health care setting.
EXPERIENCE/ KNOWLEDGE Essential
* Knowledge of Careflow/EPRO
Desirable
* Experience of effective waiting list management
* Thorough knowledge of Healthcare administrative systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Queen's Hospital
Rom Valley Way
Romford
RM7 0AG
Employer's website
https://www.bhrhospitals.nhs.uk/
#J-18808-Ljbffr