Service Engineer
County Durham
£28,000 + Shift Bonus (4 days on, 4 days off)
Full-time, Permanent
Careers Plus are working with a well established IT support provider based in County Durham who are looking to hire a Service Engineer to join their team. This is a brilliant opportunity for someone who is keen on working with a variety of different clients and has a passion for solving problems and helping people.
Role Overview:
As a Service Engineer you'll be responsible for handling escalated technical issues, providing remote and on-site support, and working closely with our 1st Line team to ensure high service standards. You’ll also have the opportunity to work on infrastructure and systems projects.
Key Responsibilities:
* Respond to and resolve support tickets via phone, email, and remote tools
* Escalate complex issues to 3rd line or vendors when necessary
* Maintain and support Microsoft 365, Active Directory, and Windows-based systems
* Assist in onboarding/offboarding users and managing user accounts
* Troubleshoot network, hardware, and software issues
* Maintain documentation and follow ITIL best practices
* Participate in ongoing improvement and upgrade projects
Requirements:
* Proven experience in a 2nd line support or similar technical role
* Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Exchange
* Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
* Experience with ticketing systems and remote support tools
* Excellent troubleshooting and communication skills
* Ability to work both independently and as part of a team
Please apply to be considered for the opportunity.