Customer Care Executive
Customer Care Executive
Central London & Hybrid Working
£35,000 -£40,000
This is an exciting and rare opportunity to join a growing, dynamic and successful developer as their Customer Care Executive on their Customer Care team.
This role is perfect for someone who has experience in a customer care or customer service related role within the property, housing or construction industry, and who is looking to work for a company with a strong moral compass within a fun and fair working environment.
The main objective of a CC executive is to assist the existing Customer Care team in providing a high quality customer focused service to purchasers and customers who are in the process of, and already have, purchased or rented home.
Customer Care Executive Scope:
* To identify ways to measure customer satisfaction and improve service
* To communicate courteously with customers by telephone, email, letter and face-to-face
* To improve any existing customer service procedures, policies and standards
* To work with other areas of the business to identify possible improvements to customer service where required
* To actively participate in meetings with customers, contractors and other external parties where necessary. To chair meetings where required
* To ensure that all customer facing materials are kept up to date in accordance with changes in legislation or company processes
* To be proactive wi...