Quality Administrator
Reference
PRI99255
Location
Priory Hospital Norwich, Ellingham Road, Attleborough, Norfolk NR17 1AE
Priory Group Division
Healthcare
Salary
23,464.35
Hours
22.5
Vacancy Type
Permanent - Part Time
Job Advert Location Description
Priory Hospital Norwich is a 34 bedded acute mental Health hospital which opened in 2020 across 3 wards situation in the town of Attleborough with a PICU Opening summer 2025. The role of Quality Administrator is to be part of an excellent multidisciplinary team to support the hospital to run efficiently. Priory Hospital Norwich ensures that we put our patients at the centre of everything we do. We are a busy acute unit aiming to offer a high standard of care and deliver great outcomes for patients.
Job Advert Role Description
To support a patient safety culture and promote learning from incidents and complaints
Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints,
ensuring reports are submitted within the given timescales and in accordance with policies
Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to
this
Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist
in having an agreed set of objectives with SMART measures
Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews
Co-ordinate responses to patient complaints in accordance with Complaints Policy
Ensure these plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way
Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical
networks
Contribute to the Clinical Audit and Policy development and implementation; this includes embedding of learning,
implementation of standards and that improvement is sustained
Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times
To assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our
services, so that services are consistent in high quality service delivery, to avoid fluctuations in quality and graduate the
reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved
Preparing Quality reports as and when required
Leading on the organisation of the site Clinical Governance meeting.
Using existing data systems and reports to support the site to improve patient experience and safety.
You will be expected to provide cover and support to the wider team and site as and when needed
Closing Date
31/03/2025