Contents Location About the job Benefits Things you need to know Apply and further information Location Swansea About the job Job summary Would you relish the opportunity to use your expertise to shape and improve Driver and Vehicle Licensing Agency (DVLA) future finance products and services? Do you have experience in change management and/or change delivery experience? Are you a strong communicator who is highly confident in communicating with a wide range of stakeholders? If so, we would love to hear from you This is an exciting opportunity for someone wishing to stretch into a challenging, flexible, and rewarding role. You will seek to engage and build trust and credibility, especially amongst managers and staff likely to be affected by change. Job description We are looking for a Senior Finance Product and Service Manager who will identify and lead strategic and departmental wide change impacts across Finance & Assurance Services (FAS). Enabling FAS to be at the heart of decision making, supporting the business to make the right choices. Facilitating and championing the links between the Agencys business planning and change management. The Senior Finance Products and Service Manager will support a wide variety of projects implementing change initiatives, assessing the finance impacts through discussion with FAS subject matter experts and will provide visibility to FAS Directorate on DVLA projects impacting Finance. This role provides a bridge between the change activity and business users to ensure that the impact of changes are fully understood and that plans are put in place to support people through a transition to new ways of working. You will work with business areas/projects to implement change smoothly for FAS. The focus of the role is to proactively prepare FAS directorate for the impact of changes being delivered by any given project. You will apply a structured methodology, to identify scale and scope of the change and impacted groups across FAS. Presently, this role does not involve line management responsibilities, however this could change in the future. Responsibilities Your responsibilities will include but will not be limited to: Proactively lead on business change activity working collaboratively with stakeholders to support effective delivery of change. Manage effective stakeholder relationships across FAS and the wider Agency to proactively identify changes impacting FAS and improvement opportunities. Work with FAS Subject Matter Experts (SMEs) to develop understanding of business as usual, thinking strategically, identifying opportunities and understanding policy and process interrelationships. Promote one virtual team. Manage and develop a suite of products in support of systematic strategic change and Finance wide change, holding regular impact assessment panels and stakeholder engagements from change inception through to delivery. Facilitate FAS SME engagement in change initiatives with the business, using visuals and stand ups to communicate regular updates across FAS. For further information about the role please see the attached role profile. Additional Information Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under Contact point for applicants. Person specification We are looking for a proactive individual, who is passionate about change, who can use their initiative and has the drive to make changes to improve our services, ensuring they provide value for money whilst driving innovation. To be successful, you will have excellent communication skills both verbally and in writing with the ability to adapt your delivery to suit a wide variety of audiences. Ensuring you maximise both impact and understanding. You have strong stakeholder management skills, where you can gain rapport quickly as you look to build effective working relationships with both internal and external stakeholders. You can confidently influence and challenge at all levels. A self-starter, with excellent leadership skills, you can organise, forward plan and track ongoing work, ensuring the delivery of high-quality outcomes. You show resilience and tenacity to manage multiple workstreams and activities. You will recognise and manage the need for adaptability when faced with changing priorities. Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Leadership Seeing the Big Picture Working Together Benefits Alongside your salary of £42,848, Driver and Vehicle Licensing Agency contributes £12,413 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits: Best in class learning and development tailored to your role. An environment with flexible working options where we encourage a great work-life balance. Generous employer contribution of 28.97%, depending on chosen pension scheme. 25 days holiday, increasing by one day each year up to 30 days pro rata. Access to the staff discount portal. 24-hour Employee Assistance Programme providing free confidential help and advice for staff. A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need. There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply For this role you will need to submit a CV with a Personal Statement of up to 1000 words. Further details around what this will entail are listed on the application form. For your CV and Personal Statement, please provide detailed evidence of your experience of the following essential criteria: Change management and/or change delivery experience Excellent communication and stakeholder engagement skills, able to engage with a diverse audience ranging from operational staff up to and including Senior Management and can communicate messages clearly and simply. Excellent leadership skills and qualities. The ability to manage a portfolio of change, providing the necessary vision to align stakeholders to what the Agency is seeking to achieve and deliver. Click here for further guidance on writing a CV and Personal Statement. The sift is due to take place from Tuesday 21st January 2025. Interviews are likely to be held from Friday 7th February 2025. This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview. We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done. The selection process will be designed specifically for the role. As a result, your assessment will include: An interview and presentation, (for the presentation, the brief will be shared with candidates invited to interview on the day). The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles visit our Careers website. Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage. Use of Artificial Intelligence (AI) You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own. Reasonable Adjustments As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional. If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Document Accessibility If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGCommsdft.gov.uk for assistance. Further Information For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role. Pre-employment Checking Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Kathy Merchant Email : kathy.merchantdvla.gov.uk Recruitment team Email : dftrecruitment.grscabinetoffice.gov.uk Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grscabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here Attachments Role Profile Opens in new window (pdf, 157kB) Role Profile Opens in new window (docx, 61kB) Share this page Print Email Facebook Twitter LinkedIn GMail