We are recruiting for an Operations Administrator to work for a well-established group of companies. All the companies provide innovative mobility solutions that really do make a difference to people's lives. The quality of products sold, and the high level of customer service provided make these companies leaders in their field.
The position reports to the Operations Manager.
Main Duties:
1. Be the first point of contact for customers regarding delivery and service call queries.
2. Carry out fault diagnostics on our products when required.
3. Deal with calls regarding general enquiries.
4. Produce all relevant paperwork required for installation teams to complete deliveries.
5. Scan and upload all documentation required to ensure accurate recording.
6. Create/generate invoices on products sold by self or engineers, including chargeable remedials.
7. Maintain customer files in line with Company Policies.
8. Show empathy and understanding towards our customers.
9. Respond to incoming calls in a professional manner and provide a high-quality service to our valued customers.
10. Work closely with all other departments and the engineer/delivery team.
Salary and Hours:
The successful candidate will have the following skills:
1. Excellent communication skills.
2. A passion for dealing with customers and the public.
3. Ability to work as part of a team.
4. Previous experience working with a high volume of calls.
Salary is circa £23,000/£24,000.
Full Time Shift Pattern: 35 hours per week rotating weekly shifts of 8.00am-4.00pm; 9.00am-5.00pm; 10.00am-6.00pm. One Saturday working from home (paid as overtime) from 9.30am to 2.00pm (current pattern is every 4th week). This is paid at single time.
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