Due to continued and planned expansion, we are looking for BeMS Service & Support Engineer within our clients Services & Solutions Division, working across multiple client locations in London.
Key Responsibilities:
Supporting our clients by delivering effective service and support to the installed BEMS systems
Identifying and rectifying issues which directly impact performance
Delivering accurate on time reporting on daily activities
Accurately identifying application faults and reporting these to clients
Close liaison with Service Administrator for efficient delivery of work loads
Identification of commercial opportunities for system improvement and enhancement
Delivery against the key performance indicators and benchmarks
1st line 'out-of-hours' escalation support for clients
1st line escalation for Engineer’s technical issues
Responsible for personal Health and Safety practices, including production of risk assessments
Work closely with clients to identify and promote carbon reducing energy efficient solutions within both the building controls and mechanical application sectors of their business
Ensure clients are correctly and clearly updated on any medium and high priority recommendations made at the close of each visit.
Key Result areas:
To provide superior engineering and individual performance through excellent customer service
To seek and action all commercial opportunities
To work within a team of engineers to improve and maintain, productivity and efficiency whilst contributing to a stable team based environment
1st line customer complaint resolution
Clear client and internal communication to relay important recommendations and manage client awareness
Person Specification:
Literate in BMS and applications with a demonstrable work history in BMS Service
Able to fault find on complex HVAC applications
Flexible and adaptable
Demonstrates honesty and integrity
Effective communicator
Proven experience spent in a field service environment is desirable
Good customer facing skills
Numerate/fully IT literate
Commercial awareness
Salary & Benefits:
* Competitive salary based on experience and car allowance with all expenses covered
* Health insurance, retirement plans, and other company benefits.
* Training and career growth opportunities.