Location: Hub8 MX, Chester Walk, Cheltenham, Gloucestershire, GL50 3JY
Reports Into: Dan Hicks
Role Overview
As a key member of the Hub8 MX team, you will take responsibility for ensuring smooth day-to-day operations, fostering an exceptional experience for members, and supporting the team to deliver their best. In this role, you will act as a central point of coordination across a diverse and dynamic team, including the Member Experience Coordinator, Events Coordinator, Front of House Security Officer, and Community Assistants.
You will work closely with the senior leadership to align on team development and engagement initiatives, and to maintain operational efficiency and identify areas for improvement. Additionally, you will act as a key point of contact for stakeholders, including Hub8 members, event partners, and external collaborators, building strong relationships to foster a thriving community and enhance overall satisfaction.
This role requires excellent communication, organisational, and problem-solving skills, along with the ability to inspire and support a team in delivering high-quality service and engaging experiences for our members.
Key Responsibilities
* Team Coordination: Support and guide the team to ensure their responsibilities align with delivering an exceptional member experience. Provide oversight and encouragement to enable the team to perform effectively in their roles.
* Member Experience: Collaborate with the Member Experience Coordinator to maintain a welcoming and professional environment for members and visitors, ensuring feedback is acted upon promptly.
* Stakeholder Management: Build and nurture relationships with key stakeholders, including members, event partners, and other external collaborators. Act as a key point of contact, ensuring clear communication and fostering mutually beneficial partnerships.
* Events & Community Engagement: Work closely with the Events Coordinator to support the planning and execution of events, workshops, and networking opportunities that align with the Hub8 community’s needs.
* Operational Support: Provide an operational link between the team and senior leadership, working to ensure processes run smoothly and are continuously improved.
* Safety and Security: Partner with the Front of House Security Officer to ensure the workspace is a safe and secure environment for members and visitors.
* Team Development: Actively support the growth and development of team members, offering constructive feedback and identifying opportunities for training or professional development.
* Problem-Solving: Act as a first point of escalation for operational challenges, ensuring they are addressed effectively and collaboratively.
Education and Qualifications
* Minimum Level 3 qualification (A-levels, BTEC, or equivalent).
* Further education or professional qualifications in a relevant field (e.g., business, hospitality, operations, or events) are desirable but not essential.
* Relevant experience in managing or coordinating teams is highly valued.
Benefits
* Access to Hub8 and Plexal’s innovation spaces, fostering an inspiring and collaborative working environment.
* Opportunities for personal and professional development.
* Company-organised events and networking opportunities.
* Pension scheme.
* 22 days of annual leave, plus bank holidays.
Schedule
* Full-time, Monday to Friday, 37.5 hours per week.
* Flexibility to support events or activities outside standard working hours when required.
Skills and Qualities
* Strong interpersonal skills and the ability to build positive relationships with team members, members, and external stakeholders.
* Excellent stakeholder management skills, with experience in managing partnerships and ensuring stakeholder expectations are met or exceeded.
* A proactive, solution-focused approach to problem-solving.
* Exceptional organisational and time management skills, with the ability to prioritize tasks and support multiple team members simultaneously.
* A collaborative mindset, with experience in coordinating and supporting diverse teams.
* Adaptability to thrive in a dynamic, fast-paced environment.
About Us
Hub8 specialises in the operation of innovation spaces in and around Cheltenham with national significance. Since launching our first space in the Brewery Quarter in Cheltenham town centre in 2019, we have been a key component in enabling the development and growth of Cheltenham’s technology ecosystem.
In January 2023, Plexal acquired a majority shareholding in Hub8 as part of the company’s mission to build the UK’s most connected technology ecosystem, delivering prosperity and ensuring national security.
Plexal is the innovation company solving society’s challenges through collaboration with government, startups, and industry. We’re closing the gap between organisations – small and large, local and global, private and public – and working towards a common goal: using science and technology to deliver national security and prosperity. We operate innovation spaces in Stratford and Shoreditch, with consulting teams also based in Manchester and Cheltenham.
Currently, Hub8 operates a network of facilities in and around Cheltenham, providing circa 40,000 sq ft of innovation space to support the town’s burgeoning tech sector as part of a rich, vibrant, inclusive, and sustainable regional ecosystem. Our members can use all Hub8 spaces – a member of one is a member of them all.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Additional Benefits
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Sick pay
Experience
* Management: 1 year (preferred)
* Customer service: 1 year (preferred)
Licence/Certification
* Drivers License (preferred)
Work Location: In person
Reference ID: Hub8 Community Manager
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