On Site Global Operations Manager – IT Managed Services
Location: London – On Site
Salary: to £80k + Bens
Environment: Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure.
Our client, a leading Global Managed Services company, is looking to hire an On-Site Operations Manager with experience in managing Managed Services within Financial accounts. The role is accountable for 40+ Staff and a Multi Million Pound Managed Services contract.
The Operations Manager is responsible for leading a team of managed services and project professionals (40+ Engineers) who are dedicated to delivering a project or service to identified strategic accounts in finance. This is a Global role that includes improving efficiency, productivity, and quality while delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:
* Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
* Understand the unique operational needs and challenges of each account and develop customised operational strategies.
* Foster deep relationships with Key customer stakeholders.
* Meet and exceed financial/margin expectation deliverables at Account and Project level.
* Identify opportunities for process improvement and efficiency enhancement.
* Analyse existing processes and workflows to identify areas for optimisation.
* Manage and allocate resources efficiently, including budgeting and resource planning.
* Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
* Recruit, train, and manage a high-performing operational team focused on strategic account sales.
* Set clear KPIs and performance expectations for the team.
* Provide coaching, guidance, and support to help team members achieve their goals.
* Collaborate with cross-functional teams (e.g. operations – key accounts/tech accounts and sales) to align strategies and resources.
* Develop and maintain quality management systems working with the Global Head of Operations the Operations Director – Strategic Accounts Tech and Operations Director – key accounts.
* Ensure compliance with all relevant laws, regulations, and industry standards.
* Implement and maintain safety protocols to create a secure working environment.
* Manage relationships with suppliers and vendors to optimize costs and improve service quality.
* Negotiate contracts and agreements to secure favourable terms.
* Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
* Provide guidance and support to team members, ensuring they meet their individual and team targets.
* Ensure accurate reporting.
* Communicate client feedback and insights to relevant teams for continuous improvement.
* Establish key metrics to measure the progress and impact of operational strategic accounts.
* Provide Operational support for Managed Service/Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
Experiences Required:
* Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
* Key relationships with strategic account “finance” customers.
* Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
* Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams of 40 people plus.
* Exceptional communication and presentation skills, both written and verbal.
* Strong business acumen and a deep understanding of organisational dynamics.
* Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
* Understanding and experience of the Managed Services industry.
Apply now for full details.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and Telecommunications
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