Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description
Job profile
You must be happy working customer-facing at all times, from morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar, Food and Beverage and Housekeeping where applicable.
As a Multi Task Team Member, you will deal with enquiries and room reservations made on the telephone, online or by email. Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start.
You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
Job Responsibilities
* Be aware of all the various departments of the Hotel and to be able to communicate effectively.
* Receptionists check guests in and out, using a computerized system.
* Familiarize yourself with the Hotel’s check in/out procedures.
* Familiarize yourself with the Hotel’s Reception computer system.
* You issue keys to guests and provide guests with clear directions to their accommodation.
* You keep accurate records of which guests have arrived at, or left, the hotel and ensure necessary information goes to housekeeping, kitchen, maintenance, and management departments.
* You provide guests with information about local attractions and places of interest and may provide additional services for their convenience.
* You ensure guests receive their messages without delay, along with any mail that might arrive for them.
* Direct incoming calls and help guests to make external calls.
Hotel Receptionists prepare a customer's account when they leave the hotel, putting together the cost of additional items such as drinks, telephone calls, and newspapers, and including them in the final bill.
* You take payment from the customer in cash or by credit/debit card.
* Guests may come to the Hotel Receptionist with queries or complaints.
* Have a good knowledge of the Hotel’s charge rates and facilities.
* You must have a full understanding of the importance of proper Duty Handovers.
* Ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
* Ensure guest security and the Hotel’s security is maintained at all times, reporting anything suspicious to your manager.
* Ensure all monies are accounted for and available for collection and inspection.
* Ensure you have a good knowledge of the Hotel’s policy relating to Health and Safety and Fire Evacuation Procedures.
* In the event of an emergency, assist in evacuating the building, call emergency services, and check that all guests have reached safety.
General Assistant [Multi Task role]
* Provide excellent counter and table service [when applicable] and have complete knowledge of all food and beverage items offered on the menu.
* Maintain close daily communication with the kitchen regarding orders and special promotions.
* Ensure that designated bar is set up and fully stocked to the required standard [when applicable].
* Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with.
* Ensure that till operation procedures are followed and that all security procedures are carried out.
* Ensure that customers receive courteous, friendly, and efficient service at all times.
* Familiarize yourself with clients who use the Hotel frequently and assist in attracting more customers.
* Assist management in carrying out the Departmental cleaning program.
* Report any problems that arise during the shift to the Hotel General Manager or Senior Person on duty.
* Dress according to Hotel and Company Standard.
* Comply with the Hotel’s Customer Care Principles.
* Assist the Reception team by attending to all operations related to the Front Desk and report any problems that arise during the shift.
* Undertake any other reasonable requests made by management.
* Attend company training as required.
Qualifications
Personal profile
Personal Qualities
* Be flexible to cover business needs.
* Must have enthusiasm.
* Must be punctual and reliable.
* Must be adaptable.
Skills / Qualities
* Strong sense of ethics.
* Autonomous and sense of responsibility.
* Ability to work independently.
* Self-motivated.
* Positive attitude.
* Good interpersonal skills, guest-oriented and service-minded.
* Team spirit.
* Good listening skills and ability to anticipate needs.
* Good presentation and confident speaking skills.
* Fluent in English.
* Dynamic and sales-oriented.
* Copes well under pressure.
* Ability to follow food hygiene policy requirements.
* Good understanding of H&S regulations.
Special Notice
During the course of duty, you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times. Due to the nature of the industry, flexibility in working hours is essential.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr