Floor Manager - The Piano Works
£32-34,000 + Service Charge + Bonus.
The Piano Works is Coming to Cardiff – Join Our Management Team!
Get ready, Cardiff! The UK’s best non-stop live music venue, The Piano Works, is bringing its electrifying atmosphere to town, and we’re looking for passionate, music-loving individuals to join our team.
The Floor Manager is responsible for overseeing the front-of-house operations during shifts, ensuring exceptional guest experiences, and supporting the General Manager in maintaining high standards of service and efficiency. This role requires a hands-on leader with strong customer service skills, operational knowledge, and the ability to motivate and manage a team in a fast- paced, live music environment.
What's in it for you?
* £32 - 34,000 DOE + service charge.
* Exciting bonus scheme so you share in the business’ success.
* An amazing 50% discount on food and drink across all our awesome venues
* 4 x Salary life assurance to support your loved ones if the worst happens
* Deals and discounts with a wide range of businesses through our discount portal
* Early access to your pay through Wagestream
* Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
* Training and development opportunities. We're invested in your success during your time with us!
* Fun and vibrant working environment with a fantastic team.
Operational Management
* Oversee the smooth running of the front-of-house during shifts, ensuring high standards of service and efficiency.
* Ensure compliance with licensing, health & safety, and operational regulations.
* Support the bar and floor teams to maintain high-quality service and product standards.
* Responsibility for managing and mentoring the team of hosts and ensuring all booking
* requirements are delivered.
* Responsibility for managing, developing and mentoring the team of Singers.
* Work with the entertainment team to ensure seamless live music programming and execution.
* Support with the management of the security team to ensure all our team, guests and entertainers are kept safe.
* Assist with opening and closing procedures, ensuring a secure and well-maintained venue.
Financial & Business Performance
* Support revenue growth by implementing sales strategies, promotions, and upselling techniques.
* Monitor stock levels and oversee accurate cash handling and reconciliation.
* Assist in controlling costs by reducing wastage and ensuring efficient resource management.
Leadership & Team Development
* Lead and support the front-of-house team during shifts, ensuring smooth and effective operations.
* Motivate and encourage team members to deliver excellent customer service.
* Provide on-the-job training and guidance to staff.
* Foster a positive work environment that promotes teamwork and excellence.
Customer Experience & Brand Standards
* Ensure guests receive a high-quality, memorable experience in line with The Piano Works’ brand ethos.
* Handle customer queries and complaints professionally, resolving issues promptly.
* Monitor guest feedback and suggest improvements to enhance service levels.
Marketing & Event Support
* Assist with promotional activities and ensure special events run smoothly.
* Work with the management team to maximise corporate and private event bookings.
* Support social media and brand awareness initiatives where required.
Experience
* Experience in a supervisory or management role within a high-volume bar, restaurant, or live music venue.
* Strong leadership and team management skills.
* Passion for live music and hospitality, with a guest-centric approach.
* Ability to work under pressure and problem-solve effectively.
* Knowledge of licensing, health & safety, and food & beverage regulations.
* Excellent communication and interpersonal skills.
#J-18808-Ljbffr