Summary
If you have an interest in Property, this is a great opportunity to work in a busy Estate Agents in Huddersfield. You will learn all about what is involved in the Lettings department and will have the opportunity to develop your skills and knowledge.
Wage
£14,722.50 a year
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday, 9.00am - 5.00pm, with Saturday shift on a rota basis.
37 hours 30 minutes a week
Possible start date
Tuesday 1 April
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The successful candidate will:
* Assist with incoming calls and make outbound calls to our vendor and prospective tenants
* Recommend new properties to prospective tenants
* Book viewings
* Support the team by providing administrative support
Where you’ll work
8 Westgate
HUDDERSFIELD West Yorkshire
HD1 1NN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NATIONAL BUSINESS COLLEGE LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* You will work towards a Level 2 Customer Service Practitioner Apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield or via Teams
More training information
* This role requires someone that holds a full driving licence and has access to their own vehicle
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working