Job Description
Key Responsibilities:
People Management
* Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
* Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
* Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.
Financial Management
* Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
* Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
* Ensure to be familiar with all dishes on the menu.
* Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival.
* In the absence of the Food & Beverage Team Leader, ensure to take guest orders and advise guests on specials menu options.
* Ensure to be familiar with the property layout, fire exits, and elevator locations.
* Report any equipment malfunction, emergency situations, or suspicious persons to the Food & Beverage Team Leader.
* Ensure that breakage, pilferage, and spoilage are kept to a bare minimum.
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