Job summary
An exciting opportunity has arisen for an Apprentice Administration officer to join the Audiology department at Sunderland Royal Hospital. This is a busy department, and the role will be to assist with the day-to-day workload of the Audiology Department Administration Service.
The duration of the apprenticeship is 18 months subject to regular reviews to demonstrate progress and following successful completion will moved into a substantive position. Apprentices will commence on Annex 21 of the salary stated and to support development in the role the postholder is required to complete a L2 Customer Service Practitioner Standard over the period of the apprenticeship. Maths and English are required at GCSE Grade minimum grade C/4 or L2 equivalent in same subjects.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
Main duties of the job
The audiology Admin role will include the following:
1. Input patient demographic and clinical data into the audiology patient management system.
2. Arrange appointments for all patients attending audiology using the Audiology patient management system.
3. Act as a point of contact for Medical Records appointments.
4. Undertake receptionist duties, log in patients attending for appointments, and answer telephone queries.
5. Ensure that ear moulds and associated items are available for patient appointments.
6. Collate and dispatch the reports of clinical investigations and consultations.
7. Ensure that an effective DNA and follow-up strategy is in place.
8. Input data into the audiology patient management system.
In conjunction with the Band 4 Administration officer and Head of Department, ensure that all available clinic appointments are fully utilised.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
The Trust will not accept applications which are found to be AI generated.
Date posted
15 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year Annex 21
Contract
Fixed term
Duration
18 months
Working pattern
Full-time
Reference number
C9155-GSAC-0425-30
Job locations
Sunderland Royal Hospital
Kayll Road
Sunderland
SR47TP
Job description Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
To assist with the day-to-day workload of the Audiology Department Administration Service.
Throughout the apprenticeship the postholder will train and gain experience in the role of Apprentice Administration Officer in providing administrative support to the Audiology Department.
Person Specification
Skills and Knowledge Essential
* IT Literate.
* Excellent keyboard skills.
Personal/People Development Essential
* Contribute to own personal development.
Qualifications Essential
* Functional Skills Maths and English at Level 2 or above (GCSE A C or 9 - 4 Grade or equivalent).
* Willing to complete a level 2 Customer Practitioner Apprenticeship standard.
Experience Essential
* Experience of using a range of MS office packages including word, excel, PowerPoint and outlook.
* Experience working with the public.
Desirable
* Previous NHS experience or experience in a clerical environment.
Disposition Essential
* Self-starter able to work on own initiative.
* Good all round communication skills with the ability to effectively communicate at all levels.
* Able to work under pressure and meet deadlines.
* Good organisational skills.
* Friendly approachable manner.
Circumstances Essential
* Able to work flexible hours as service needs demand.
* Committed to complete an apprenticeship programme.
Employer details
Employer name: South Tyneside and Sunderland NHS Foundation Trust
Address: Sunderland Royal Hospital, Kayll Road, Sunderland, SR47TP
Employer's website
South Tyneside and Sunderland NHS Foundation Trust
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