Lewis Davey are working with a world leader in energy supply, management services, and electric mobility, fostering electrification, they support customers throughout their energy transition by developing value-driven solutions. They offer an ecosystem of products and services designed around customer needs. Providing electricity and innovative, integrated energy services to over 61 million customers worldwide—households, small businesses, enterprises, and municipalities—it powers the future of energy
The Role of the Customer Success Manager is pivotal, as you will own the post-sale customer relationships for Demand Response customers in Ireland.
The position will complement the Energy Markets and Operations teams to ensure clear and consistent customer communications for onboarding, enrolment, and testing requirements. You will be the primary point of contact for Ireland Demand Response and Flexibility customers, addressing questions about payments, performance, and program rules.
As part of the sales team, the Customer Success Manager acts as a subject matter expert, establishing relationships with clients to better understand their current and future energy requirements. This role helps clients strategically achieve or set goals while offering solutions to decarbonize and access new revenue opportunities.
Key responsibilities for this role are, customer acquisition, upsell & retention, customer onboarding & account management and customer advocacy.
For this role you will need to be come from a strong energy background - knowledge of Demand Response Programmes as well as DER (distributed energy resources) CHP, PV, back up generation etc. Have a passion for delivering great customer sales, service and management role and enthusiastic to transform the energy sector through innovative business solutions
Please note regions outside of Dublin will be considered providing you will able to attend the Dublin office on occasion.