Published date: 2 April 2025
Contract Type: Temporary, Fixed term (1st – 25th August), PAYE employed
Salary/Fee: £13.10 per hour + holiday pay
Reports to: Box Office Manager
Closing Date: No set deadline
What is the Job?
Our brilliant Box Office team play a vital role and are instrumental in sharing our incredible shows with our audiences, selling tickets and giving recommendations based on audience interests. This fast-paced, public-facing role is one of the first points of contact for most audiences attending the festival, so a high standard of customer service is a must. Ideally you will have worked in a box office before.
As the face of Summerhall Arts, assisting thousands of customers, audience members and companies each day, great communication skills and a big smile are essential! We are looking for people who can work independently as well as part of a big team, to ensure the smooth running of our venue.
What will you be doing?
1. Supervising Box Office Assistants while managing the schedule/breaks for the day.
2. Working with Box Office Managers on general tasks including issuing and refunding comps, promotional offers and artist requests.
3. Selling tickets, talking to audiences, giving advice and directions, and recommending shows.
4. Processing exchanges and refunds using the Red61 ticketing system.
5. Answering customer enquiries via email, phone and in person.
6. Acting as the first point of escalation for audience issues/complaints.
7. Troubleshooting ticketing issues.
8. Taking the initiative to anticipate audience needs and facilitating the best and safest experience.
9. Supporting the day-to-day running of the venue, keeping areas clean and tidy, keeping on top of lost property, and reporting any activities that may risk the safety of visitors.
10. Assisting audiences who have specific access requirements.
11. Supporting the Media team.
Who are you?
1. Enthusiastic, motivated, and hardworking.
2. Have a passion for the Arts and an excitement for the Summerhall Arts programme.
3. Able to work well under pressure.
4. Team player.
5. Experience in a customer service role (preferably at a festival or arts organisation).
Please note: There is no fixed deadline for this role; however, applications will be closed when positions are filled, so please register your interest as soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.
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