As Customer Service Agent, you will be responsible for taking inbound calls regarding motor finance complaints. On each call, you will be working to understand the situation in full and log details carefully to the bank's system.
What you'll be doing as a Customer Service Agent:
1. Take ownership of new complaint calls and provide updates on the status of existing complaints.
2. Handle call volumes of around 10 - 15 calls a day, covering a high level of detail.
3. Prepare and load customer complaints onto the client system, ensuring all details are entered correctly.
4. Contact third parties for evidence and information to support case investigations.
5. Take responsibility for queries/issues through to resolution.
6. Manage expectations of all internal and external customers.
We're looking for a Customer Service Agent with:
1. Previous experience within customer service.
2. Knowledge of the financial services industry and regulations.
3. Strong oral and written communication skills.
4. Confidence on the phone to interrogate and collect key information.
5. Great prioritizing and time management skills.
6. Strong attention to detail.
Location: Newport (parking on site available). You will be expected to work full-time from the office in Newport for training and accreditation. Once you pass accreditation, you will be able to work on a hybrid basis with 2 days in the office each week.
The rate on offer: £150 per day via Umbrella
Hours: 37.5 hours per week on a shift between the hours 8:30 am - 6:30 pm - Monday - Friday with a 30-minute break on top.
Duration: Initially until the end of March 2025, with the opportunity to extend.
If you're a Customer Service Agent excited to join a rewarding company and support customers through their complaint journey, then please click apply online and upload an updated copy of your CV.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, which usually includes a DBS Check, Credit Check, and references from previous employers.
To help you stay safe in your job search, we will never ask for your bank details at the application stage.
Candidate Source Ltd is an advertising agency. Once you have submitted your application, it will be passed to the third-party Recruiter responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website, and we can be contacted to confirm who your application has been forwarded to.
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