Reception Supervisor - Broadway, Worcestershire The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace. Receptionist Supervisor - What's in it for you? £27,248 annual salary Service charge paid monthly (non-contractual) - circa 2,5k per year Free team meals included on duty Awards of Excellence recognition Length of service gifts Cashback healthcare cover after probation Continued career development with recognised training providers Team Rate at our Iconic Luxury Hotels Generous friends and family rate at Iconic Luxury Hotels 25% discount on all Food and Beverage Discount on Spa treatment and products Refer a friend incentive Cycle to work scheme Employee assistance programme Team social events, seasonal gifts and much more… Aim of the Reception Supervisor role: To assist in the day-to-day running of Reception and to supervise reception in the absence of the Reception Manager. Responsibilities of the Reception Supervisor Confidently assist in the smooth running of the department, including rota management and staff training. Ensure the efficient organization of Reception in line with established procedures and standards. Foster good relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries. Collaborate respectfully and courteously with all other departments. Ensure the well-being, satisfaction, and comfort of all guests, providing a highly personalized style of service. Maintain a good working knowledge of all hotel departments. Confidently operate all Front Office equipment, including Opera, Resdiary, Excel, Word, and Email. Cover reservation tasks as needed, understanding the importance of teamwork and flexibility. Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions. Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity. Receptionist Supervisor - About You We are seeking a candidate with a passion for hospitality and guest service. If you enjoy creating special experiences and thrive under pressure, we would love to hear from you Apply Now and join our dedicated team