Inbound customer booking agent

Job Description

Customer Booking Agent (Inbound)

Quorum Business Park, Newcastle, NE12 8BU

Salary: £20,820.80 + uncapped commission

Working Hours: 35 hours per week

Shift Pattern: Monday to Friday between 3pm - 9pm including paid break

Holidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years service

Verisure are looking for Customer Booking Agents to join our Inbound Contact Centre team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Key Responsibilities:

* Responding to inbound calls and booking free consultation appointments with potential new customers

* Creating prospects and recording data in the system

* Responding to pre-sale customer queries as well as supporting internally about the products/services we offer

* Liaising internally with various departments to finalize the booking process as well as contracts

Essential Skills: