(FTC/Secondment until March 2026) Location: Edinburgh, Perth, Glasgow, St Mary Cray, Epsom, Portsmouth (Flexible across Scotland or Southern England) Salary: £43k - £53.8k per annum (Dependent on skills & qualifications) Perks & Benefits: Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more Reference: REQ4286 We are looking for…. Working within the social impact and vulnerability team, you will support in the implementation of SGN’s vulnerable customer strategy, continually enhancing our service provisions for customers in vulnerable situations. This role seeks to create and manage valuable relationships and effective engagement ensuring we deliver impactful partnerships in SGN’s network areas. This collaborative approach is with the focus of bringing measurable benefits to those most vulnerable whilst making a broader positive impact to our community by helping those in need use energy safely, efficiently and affordably. We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you're supporting from the office or working on the front line, every role plays a part. How you’ll support us on our mission to keep people safe and warm… Manage a portfolio of partnerships that support customers in vulnerable situations access targeted support to use energy safely, efficiently and affordably Develop new partnerships that deliver meaningful outcomes for vulnerable customers and adhere to the Vulnerability and Carbon Monoxide Allowance Governance criteria Support the implementation of initiatives across the business that help customer facing teams ‘never walk away from a customer in need’ via training and a referral network of trusted partners Support the delivery of SGNs CO awareness strategy through partnership to build awareness and reduce potential CO harm Support in the delivery of stakeholder engagement activities linked to SGNs Social Impact and Vulnerability programme including taking the opportunity to talk at conferences and industry events to foster collaboration and sharing best practice Support with the delivery of the Vulnerability and Carbon Monoxide Allowance Annual Reporting requirements and Annual Showcase demonstrating how SGN are delivering against our Business Plan commitments Support with maintaining industry leading practices that ensure inclusivity for customers served by SGN as evidenced by CCA and BSI Standard verification Support our customer service and operational teams to provide customer welfare support where required What You’ll Need We’re looking for a blend of skills and attributes that make you a great fit for this role. If you don’t tick every box, don’t worry – we provide tailored learning and development programs to help you grow and succeed with us. Experience in managing a portfolio of partnerships with a focus on vulnerable customer support Excellent written and verbal communication skills – these are essential to the role with confidence in presentation skills that convey often complex messages Stakeholder engagement skills – strong relationship management skills with an ability to influence and create value through partnership Analytical and reporting skills – ability to create and review reporting and governance against delivery programmes with accuracy Drive to deliver great customer and partner experience, working well with people to deliver sector leading performance Strong ethical standards and the ability to confidently work autonomously and collaboratively within our team Able to work alongside our operational colleagues to support customers impacted by gas emergencies Hold a valid UK driving licence Why SGN? SGN is at the forefront of pioneering research and development in the journey toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. Join us in making a real difference— today and for the future. Our company | SGN Your Gas. Our network. https://sgn.co.uk/about-us/our-company Here’s What We Offer You Benefits | SGN Your gas. Our network. https://sgn.co.uk/about-us/careers-hub/benefits Inclusion is at the heart of everything we do Diversity and inclusion | SGN Your gas. Our network. https://sgn.co.uk/about-us/careers-hub/diversity-and-inclusion If you require any accommodations or support during the application process, please feel free to reach out to us. We're here to help ensure an inclusive and accessible experience for everyone. https://www.youtube.com/watch?v7Q_sWyz7KEI