An exciting opportunity has arisen for an enthusiastic motivated individual to join our friendly Inpatient Admissions Booking Team, based in the Sussex Orthopaedic Treatment Centre (SOTC) at the Princess Royal Hospital in Haywards Heath.
As Admissions Clerk you will be the first point of contact for patients to the department and you will be responsible for the administration of patient procedure scheduling. You will need to be able to balance tact and assertiveness, combined with the ability to work calmly and patiently within a team, in a sometimes stressful environment. Computer competence, strong customer care, communication and team working skills are all required. Experience in a clinical administration role is desirable.
Experience of working within the NHS is an advantage, including knowledge of PAS, however full training will be provided.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Responsibilities:
1. Complete responsibility for the consultant’s operating diaries utilising a full knowledge of surgical procedures, duration of operating times, and theatre availability.
2. Production of letters which inform patients of the appropriate admission times, dates and eating instructions, in accordance with their anaesthetic requirements.
3. Collect waiting list cards from the clinic and input the information on PAS.
4. Organise interpreters where necessary, for patient’s operations, and pre-operative appointments.
5. Maintain and update the consultant’s waiting lists.
6. Compile and update patient’s personal details on PAS database.
7. Ensure that all patients receive pre-operative assessment within a strict time allowance.
8. Manage systems for accurate filing of admission cards and referral letters.
9. Deal with large volumes of day to day enquiries from patients/GPs/Trust staff in a courteous, sympathetic manner.
10. Ensure beds are booked for all elective admissions, endoscopies, bed rest, X-Ray or other trust departments.
11. Where necessary arrange admissions for private patients.
12. Collect daily cancelled operations forms from theatres and amend details on the waiting list.
Comprehensive knowledge of clinic booking and procedure management is essential. Ability to liaise and if necessary book patients into clinics appointments in the outpatient’s department, produce letters and cancel and rebook as needed.
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