STHC are looking for a highly motivated and skilled medical secretary to join our friendly team at Albert Road Surgery. The post is for 24 hours per week, days/times to be agreed with the successful candidate.
The secretary will support the practice clinical team by carrying out a range of secretarial services as outlined in the job description. The secretary will support the clinical and administrative team in delivering a polite and professional service to the patient population.
Main Duties of the Job
1. Actioning all incoming correspondence, emails and mail in a timely manner
2. Accurately clinically coding data on the clinical system into the patient record
3. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action
4. Inputting and extracting data as required to support practice reports
5. Creating referral letters and processing referrals
6. Filing and storing records as required
7. Photocopying documentation as required
8. Scanning patient related documentation and attaching scanned documents to patients healthcare records
9. Inputting data into patients healthcare records as necessary
10. Answering incoming telephone calls, transferring calls or dealing with the caller's request appropriately
11. Carrying out system searches as requested
12. Supporting all clinical staff with general administrative tasks as requested
13. Undertaking all mandatory training and induction programmes
14. Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
15. Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
About Us
Who are STHC?
We are a GP Federation and valued system partner, set up to bring together South Tyneside General Practices to work collaboratively in delivering services at scale across the borough of South Tyneside.
STHC manages two general practices, one in the beautiful coastal village of Whitburn and another, a developing training practice in central Jarrow, with a combined list size circa 8,500.
Job Responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
1. Actioning all incoming correspondence, emails and mail in a timely manner
2. Accurately clinically coding data on the clinical system into the patient record
3. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action
4. Inputting and extracting data as required to support practice reports
5. Creating referral letters and processing referrals
6. Filing and storing records as required
7. Photocopying documentation as required
8. Scanning patient related documentation and attaching scanned documents to patients healthcare records
9. Inputting data into patients healthcare records as necessary
10. Answering incoming telephone calls, transferring calls or dealing with the caller's request appropriately
11. Carrying out system searches as requested
12. Supporting all clinical staff with general administrative tasks as requested
13. Undertaking all mandatory training and induction programmes
14. Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
15. Contributing to public health campaigns (e.g., flu clinics) through advice or direct care
16. Participating in practice audit as directed by the audit lead
17. Completing opening and closing procedures in accordance with the duty rota
18. As required, supporting in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently
19. Ordering and monitoring stationery supplies
This Job Description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The postholder may be asked to undertake any other relevant duties appropriate to the post. The Job Description may be amended over time, in consultation with the post holder to meet the needs of the service.
Please see attached document for more details.
Person Specification
Qualifications
* Educated to GCSE Mathematics & English (C or above) or equivalent
* Experience of working in a primary care environment
* Experience of working with the public
* Experience of working in a healthcare setting
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Healthcare qualification (level 2) or working towards gaining equivalent level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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