Job summary We are looking for a self motivated, independent, organised and resourceful Service Co-ordinator to work for the Corneo Plastic Surgery business unit. You will provide strong operational management and leadership to the Business Unit on a day-to-day basis, developing and managing high quality, responsive and efficient services, in line with Business Directorate and Trust Strategic direction. You will coordinate and line manage the administrative team within your area, encouraging team working and sharing of good practice. You will liaise closely with the clinical team, Admin team, Service Manager and other Unit Managers to ensure the efficient and effective delivery of service Main duties of the job 1.1 Provide strong operational management and leadership to the Business Unit on a day to day basis, developing and managing high quality, responsive and efficient services, in line with the Business Unit and Trust Strategic Direction.1.2 Manage administrative staff within the Business Unit, encouraging team working and sharing of good practice.1.3 Work closely with consultant, nursing and support staff who contribute to the activity of the Business Unit, encouraging multi-disciplinary or 'triumvirate' working where possible.1.4 Manage human and financial resources to help deliver local and national performance targets and other national standards1.5 Daily management of theatre, and clinic utilisation and productivity.1.6 Ensure outpatient and theatre resources are used efficiently/productivity.1.7 Delivery of national constitutional standards, inclusive of Cancer and RTT.1.8 Support with compliance regime in Trust (inclusive of high quality and timely resolution of incidents, complaints, risks and derogations from CQC/regulatory standards).Support adequate flow through clinical areas, working collaboratively with clinical staff in order to achieve this. About us Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes. At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients, We regularly receive excellent results from patient satisfactions surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and developing our workforce with support for continuing education and learning. Date posted 07 April 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time Reference number 276-7106703-AC Job locations Queen Victoria Hospital East Grinstead RH19 3DZ Job description Job responsibilities For full details of the role and requirements, please refer to the attached job description and person specification. Job description Job responsibilities For full details of the role and requirements, please refer to the attached job description and person specification. Person Specification Qualifications Essential Educated to degree level or relevant equivalent experience Relevant management experience Desirable Certificate in Management Experience Essential Experience of managing staff in a healthcare environment Identifying service improvement and developing proposals Demonstrable operational experience within a healthcare setting Desirable Project Management Knowledge Essential Knowledge of national targets such as RTT 18 and other targets Waiting list management experience Desirable Experience of patient administration healthcare systems Person Specification Qualifications Essential Educated to degree level or relevant equivalent experience Relevant management experience Desirable Certificate in Management Experience Essential Experience of managing staff in a healthcare environment Identifying service improvement and developing proposals Demonstrable operational experience within a healthcare setting Desirable Project Management Knowledge Essential Knowledge of national targets such as RTT 18 and other targets Waiting list management experience Desirable Experience of patient administration healthcare systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Queen Victoria Hospital NHS Foundation Trust Address Queen Victoria Hospital East Grinstead RH19 3DZ Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)