The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention Specialist also supports maintenance and Operational teams (Supervisors & Maintenance Operations Managers) by creating tender documentation for them.
Key Responsibilities :
Customer retention and Recognition activities
1. Ensures successful conversions with existing and new maintenance customers.
2. Driving execution of her/his individual sales plan.
3. General Sales administration responsibilities for all core 1 and 2 customers
4. Responsible for gathering relevant information about market and competitors while interacting with customers.
5. Customer contract query management handling.
6. Completing the renegotiation tender documents.
7. Flagging contracts reaching renewal date using My PO.
8. Purchase Order (PO) follow up for maintenance contracts and call outs.
9. KCC (KONE Care Contract - Nemo) tender preparation.
10. Opportunity/ lead creation VA and VBOR...