Are you passionate about putting the ‘human’ in Human Resources? We’re looking for an experienced HR Advisor with a strong background in employee relations to join our HR Operations team. This is a HR generalist role, you will be responsible for providing comprehensive HR support across the business, ensuring our policies and procedures are implemented effectively. This is an exciting opportunity, where you’ll play a key role in supporting managers and employees across of areas of HR. We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands such as John Lewis & Partners and Ticker Insurance to name a couple. What will I do in the role? Provide 1st & 2nd line HR support to managers and employees Ensure HR policies and procedures are up to date and compliant with UK legislation Support managers within the recruitment process Maintain accurate HR records, producing reports for management Participate or lead in HR projects such as process improvement Administrate payroll monthly activities What do I need? Previous experience in HR and understanding of employment law Experience in ER case management and improving HR metrics Excellent communication skills with the ability to work with individuals at all levels Attention to detail and accuracy A collaborative team player as well as able to work alone Able to deal with change effectively Able to demonstrate empathy and apply policy Exposure to HRIS Why work for us? To be part of a fantastic, supportive team with great progression opportunities, with access to the following benefits; “The best job ever“ feeling Salary - £25,000 - £28,000 per annum Christmas Savings Club Social company events, we want you to be part of the Hood Group family Employee Recognition Scheme – Hood Heroes, we celebrate and recognise your contribution to Hood Group We are offering 31 days annual leave (including bank holidays) Employee Assistance Programme Incentive of £250 on Refer a friend scheme Eye Care Vouchers including discount on glasses Pension Scheme And there’s more benefits……. We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street. This is a key part of our hybrid model, having a space where people can work together collaboratively and catch up in person. Whether that’s coming in for training, meetings, workshops or simply coming in to work We offer home working for all staff, whether regularly or occasionally, allowing flexibility and a good work life balance around other commitments and family life. We will provide your laptop and any other professional equipment required and you will also receive a working from home allowance.